2.4 GHz vs 5 GHz Wi-Fi for Glance Scroll Devices¶

Glance Scroll units only work on 2.4 GHz Wi-Fi with WPA2 security and a password.
If your Wi-Fi is only 5 GHz, or is locked to WPA3-only, or has no password at all, your Glance Scroll will not connect.

Why only 2.4 GHz + WPA2?¶

Hardware limitation: Glance Scroll devices are built to connect only to the 2.4 GHz band.
Range: 2.4 GHz travels farther and through walls better than 5 GHz, which is useful for small connected devices.
Cost: Adding 5 GHz support would make the product more expensive.
WPA2 security: Glance Scroll requires your Wi-Fi to use WPA2 (the standard “Wi-Fi password” most home networks use).
Password requirement: Open networks (no password) are not supported. Many ISPs (Starlink, Xfinity, Spectrum, etc.) block devices on unsecured Wi-Fi.

What happens if the network isn’t right?¶

5 GHz only: Glance Scroll won’t even see the Wi-Fi name.
Dual-band (2.4 + 5 together): Usually works, but if you have issues, split them into two names.
WPA3-only: Glance Scroll cannot log in. Change your router to allow WPA2 or WPA2/WPA3 mixed mode.
No password (open network): Glance Scroll will not connect. A WPA2 password must be set.

How to make sure your Wi-Fi will work¶

1. Check if your router is dual-band¶

Most newer routers broadcast both 2.4 GHz and 5 GHz. If you only see one option, check your router settings or ISP app to confirm.

2. Check your Wi-Fi security¶

In your router settings or your ISP’s app:
- Set your 2.4 GHz Wi-Fi to use WPA2 (sometimes shown as WPA2-PSK or WPA2 AES).
- Do not use WPA3-only or Enterprise mode.
- Always set a password — Glance Scroll will not connect to open Wi-Fi.

3. Split the Wi-Fi names (optional but reliable)¶

Give the 2.4 GHz and 5 GHz bands different names, such as:

HomeWiFi_2G
HomeWiFi_5G

This way, you can be 100% sure you’re connecting Glance Scroll to the 2.4 GHz one.

Example: Splitting Wi-Fi on Xfinity¶

Open the Xfinity App (iOS or Android).
Go to Connect → WiFi → View WiFi Equipment.
Select your router.
Tap Advanced Settings → 2.4 and 5 GHz.
Turn on “Use different names and passwords.”
Rename the 2.4 GHz network (for example, MyWiFi_2G).
Set the Security Mode to WPA2 (or WPA2/WPA3).
Make sure a password is set.
Save changes and reconnect your Glance Scroll to the 2.4 GHz network.

Troubleshooting¶

Only 5 GHz available? → You’ll need a dual-band router or a router that supports 2.4 GHz.
Router set to WPA3-only? → Switch to WPA2 or WPA2/WPA3 mixed mode.
No password on the Wi-Fi? → Add a WPA2 password; Glance Scroll won’t connect to unsecured networks.
Still not connecting? Double-check:
Password is typed correctly.
Router channel width is set to 20 MHz (sometimes helps).
Glance Scroll is close enough to the router.
Avoid interference (microwaves, cordless phones, etc.).

Bottom line¶

Glance Scroll must have a 2.4 GHz Wi-Fi network with WPA2 and a password.
Dual-band routers usually work fine, but splitting the names makes it easier.
Open (no password) networks, WPA3-only networks, and 5 GHz-only routers will not work.